WE VALUE YOUR COMMENTS!

St. Marks Veterinary Hospital is committed to caring for pets and their people, and we strive to provide compassionate, top quality medicine in a friendly and informative environment. Because our success is measured by your evaluation of our performance, we value your thoughts and comments. Your opinion about your experience will help us determine how well we are meeting our clients' and patients' needs, and it will provide us with valuable information necessary to make further improvements. Please feel free to include names of persons involved in your pet's care. We appreciate your time and your thoughts! Your responses are confidential, and will only be reviewed by our office manager and practice owner.

	Agree           Neutral           Disagree
The receptionist was friendly and helpful when I telephoned	1	2	3	4	5
The receptionists were hospitable and attentive when I arrived	1	2	3	4	5
I was treated with professionalism and courtesy	1	2	3	4	5
The hospital was clean and odor free	1	2	3	4	5
My appointment was seen on time	1	2	3	4	5
I was quoted an accurate estimate of cost of services	1	2	3	4	5
The doctor explained things in terms I could understand	1	2	3	4	5
My pet received high quality veterinary care	1	2	3	4	5
My discharge instructions were explained clearly	1	2	3	4	5
My questions and concerns were addressed	1	2	3	4	5
I would recommend St. Marks Veterinary Hospital to friends	1	2	3	4	5
Your comments are very important to us. Please feel free to explain any of your answers below.
How can we improve your next visit?
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